We use industry best practices and custom-designed
Support Center Software
to ensure our representatives become an extension of your business. We are able to achieve
this by training our representatives to be knowledgeable in your products and services; and
by taking a professional approach to all of your customer’s concerns. Our call center is
equipped to handle call volume fluctuation with our routing technology, flexible scheduling
and demonstrated experience in alleviating issues during your product or service seasonality.
By providing this extra level of attention, we are able to respond accurately and timely to
all of your consumers.
In order to ensure all consumers who contact us feel their information is secure and
confidential, we offer multiple options for providing support. Each product line is assigned
an exclusive toll-free phone number, web address, email address as well as fax number for
consumers to contact. The various modes of contacting allow the consumer to choose the most
convenient and suitable option for support.
We also offer customer service support in French, Spanish and English. Having the capability
to provide multilingual support has become increasingly important in an environment in which
the ethnicities in North America is continually increasing; and as businesses are pursuing
international and diverse markets. With our ability to communicate in multiple languages
allows your business to have opportunities in a variety of markets.
We utilize advanced technology and by using a
state-of-the-art Voice-Over Internet Protocol (VoIP)
phone system
integrated with a customized database we create to fit each of our
clients’ needs and standards.
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