ACS
has demonstrated success success with our clients by beginning with the evaluation of each new
product line. The product evaluation process begins with the information
we gather from our clients about their products. We then extract all the
information from the product manual and upload this information to our
product database which is easily accessed by our customer service
representatives.
When provided with retail samples of the product, our product evaluation
team
will conduct a usability study. The usability studies are conducted
on each product sample to uncover any possible design issues or noticeable
points of confusion for the consumer. These studies also include an
examination of product packaging to guarantee an initial and proper
evaluation for quality control. Through this extensive evaluation and
our vast experience in consumer products, we can forecast and troubleshoot
any issues that could arise when the product is introduced to the market.
The final stage of the product evaluation process is to incorporate
anticipated frequently asked questions specific to the product. This
allows ACS to measure our existing
knowledgebase
against questions asked
by the consumer. Once specific questions have been asked a significant
amount of times, the questions are then assigned the status of frequently
asked questions.
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