Most anyone can agree that customer service, more specifically live-support,
is one of the most important components of a company’s overall business strategy.
ACS hosts a call center designed for the needs and wants of the consumer. Each
incoming call begins with a customer greeting to ensure your consumer is in
contact with the right people. The consumer is then offered their choice of
languages. After selecting their language preference, the consumer is immediately
connected with the appropriate customer service representative. With an average
call waiting time of less than one minute, consumers are not subject to a series
of prompts nor long hold times.
We are able to leverage the company as a premier customer service center through the
use of state-of-the-art technology. Our features include but are not limited to Voice over Internet
Protocol (VoIP), 256-bit encryption of online web applications, .net program
architecture, and ACS developed software for customer contact. All of these
applications are integrated with a customized database, which ACS creates for client’s
products, to provide the next generation of interactive customer support for our
clients and their consumers.
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